Friday, May 07, 2004

InQuira Doubles Deployments, Releases New Version

InQuira software enables customers to get information via the Web, instant messaging or e-mail. Using semantics and an industry-specific dictionary, the software searches across a variety of enterprise information repositories to quickly find the best information based on a customer query. They also apply this same technology to the call center, so that customer service representatives can handle more calls and resolve more issues faster.

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